Privacy Policy
est. Asset Management (“est.”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy outlines how we collect, use, disclose, store and protect your personal information when you engage with our website or services.
1. Collection of Personal Information
We may collect personal information that is reasonably necessary for the conduct of our business activities, including property sales, property management and asset management services.
The types of personal information we may collect include:
• Full name
• Contact details, including email address, phone number and postal address
• Property ownership or tenancy details
• Financial or investment-related information where relevant to service provision
• Identification information required for compliance purposes
• Any other information voluntarily provided through enquiry forms, applications or direct communication
We may also collect non-personal information such as IP address, browser type, device information and website usage data to improve website performance and user experience.
2. How We Collect Information
Personal information is collected directly from you when you:
• Submit an enquiry through our website
• Register for updates or communications
• Engage us for property sales, leasing or asset management services
• Provide documentation in connection with transactions
• Communicate with us via phone, email or in person
We may also collect information from third parties where authorised or required by law, including government authorities, financial institutions, legal representatives or property-related service providers.
3. Purpose of Collection
We collect personal information for the primary purpose of:
• Providing property sales and marketing services
• Managing rental properties and tenancies
• Delivering asset management advisory services
• Responding to enquiries and client communications
• Complying with legal, regulatory and compliance obligations
• Improving our website, systems and service delivery
We may also use your information to send relevant updates, property insights or service-related communications. You may opt out of marketing communications at any time.
4. Disclosure of Personal Information
We may disclose your personal information to third parties where necessary to provide our services, including:
• Buyers, sellers, landlords and tenants
• Legal advisers and conveyancers
• Financial institutions and brokers
• Marketing agencies and digital service providers
• Government authorities and regulatory bodies
• Technology and cloud storage providers
We take reasonable steps to ensure that any third parties handling personal information on our behalf comply with privacy obligations.
5. Data Storage and Security
est. implements appropriate technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically in secure systems or in physical files. Where third-party service providers are engaged, we seek to ensure appropriate security standards are maintained.
6. Overseas Disclosure
In some circumstances, personal information may be stored or processed by cloud-based service providers located outside Australia. Where this occurs, we take reasonable steps to ensure that such providers comply with applicable privacy standards.
7. Access and Correction
You have the right to request access to personal information we hold about you and to request corrections if the information is inaccurate, incomplete or outdated.
Requests for access or correction should be made in writing using the contact details below. We will respond within a reasonable timeframe in accordance with legal requirements.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools to enhance user experience and monitor website performance. Cookies help us understand browsing behaviour and improve site functionality. You may disable cookies through your browser settings; however, this may affect website functionality.
9. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, including regulatory and record-keeping obligations.
10. Complaints
If you believe your privacy has been breached, you may submit a complaint in writing to est. Asset Management using the contact details below. We will investigate the matter and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
11. Contact Us
For privacy-related enquiries, access requests or complaints, please contact:
est. Asset Management
Email: enquiries@est.com.au
Phone: 1300 799 211
Address: Shop 26, 31-37 Dreamworld Parkway, Coomera QLD 4209
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. The current version will be published on our website and will take effect upon publication.